Returns and exchanges: Products can be returned or exchanged only if they are still in the factory packaging. Any product that has been opened will not be accepted. 

Understand, you are buying a custom made product to specs that you provide be it color options or a string stop made for the bow model you have. 

Defective products need to be reported to hiteksports@gmail.com. 

Carrier damage/lost package: Damages during transit need to be reported the day you recieve the order. Email hiteksports@gmail.com for assistance.

Incorrect fitment of string stops: Please, before any damage is done to the components, email us for assistance. We are happy to help, hiteksports@gmail.com